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SortLab

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Terms of Service

Effective Date: March 25, 2026 · Last Updated: March 25, 2026

These Terms of Service ("Terms") govern your access to and use of SortLab (the "Service"), operated by Hyperion Apps LLC ("Company", "we", "our", or "us"), a Wyoming Limited Liability Company. Our registered address is 1309 Coffeen Avenue STE 19519, Sheridan, Wyoming 82801, United States.

By installing or using SortLab, you agree to these Terms. If you do not agree, do not install or use the Service.

1. The Service

SortLab is a Shopify application that provides product collection sorting, behavioral analytics, A/B testing, and related merchandising optimization features for Shopify merchants. The Service is accessed through the Shopify App Store and operates within the Shopify platform.

2. Account and Eligibility

To use SortLab, you must have a valid Shopify store and authorize the App through the Shopify OAuth flow. You represent that:

  • You are authorized to enter into these Terms on behalf of your business
  • Your use of the Service will comply with all applicable laws and regulations
  • You are at least 18 years of age or the age of majority in your jurisdiction
  • You are not located in a country subject to a U.S. government embargo and are not listed on any U.S. government sanctions list, including the OFAC Specially Designated Nationals (SDN) list

By completing the Shopify OAuth installation flow, you acknowledge that your acceptance of these Terms has been recorded as part of that authorization process.

3. Subscription Plans and Pricing

SortLab is available on paid subscription plans billed monthly or annually. All plans include a 14-day free trial with no credit card required. By subscribing to a paid plan, you authorize recurring charges to your payment method until you cancel.

Current plans are Starter, Advanced, and Enterprise. Paid plans are available on monthly or annual billing cycles. Current pricing and feature details are described on the pricing page. In the event of any conflict between the pricing page and these Terms, these Terms govern. We reserve the right to change pricing with at least 30 days' notice to existing subscribers.

All payments are processed by Paddle.com Market Limited ("Paddle"), which acts as Merchant of Record for all transactions. Paddle's terms and privacy policy govern payment processing. Prices exclude any applicable taxes, which Paddle collects where required by law.

4. Free Trial

All paid plans include a 14-day free trial. No credit card is required to start your trial. You will not be charged until the trial period ends. If you cancel before the trial expires, you will not be charged. After the trial, your account converts to the selected paid plan and billing begins automatically.

5. Cancellation and Refunds

You may cancel your subscription at any time through the subscription management portal accessible from the SortLab App dashboard, or by contacting us at legal@hyperionlab.co. Upon cancellation, your subscription remains active until the end of the current billing period. We do not provide prorated refunds for partial months, except where required by mandatory applicable law that cannot be excluded by contract.

If you believe you were charged in error, contact us within 30 days of the charge at legal@hyperionlab.co. We will review all billing disputes in good faith.

6. Acceptable Use

You agree not to:

  • Use the Service to violate any applicable law or regulation
  • Attempt to reverse-engineer, decompile, disassemble, or extract the source code or algorithms of the Service
  • Use automated bots, scrapers, or other non-human means to access or extract data from the Service outside of our authorized API
  • Use the Service in a manner that interferes with other merchants' use of Shopify or SortLab
  • Circumvent, disable, or otherwise interfere with security features, access controls, or rate limits of the Service
  • Resell, sublicense, or otherwise transfer access to the Service to any third party without our prior written consent

The SortLab Web Pixel collects behavioral signals from all visitors to your storefront, which may include minors. As the store operator, you are solely responsible for ensuring your storefront's compliance with the Children's Online Privacy Protection Act (COPPA) and equivalent laws in your jurisdiction to the extent they apply to your store and its visitors.

7. Intellectual Property

The Service, including all software, algorithms, sorting models, designs, and content, is owned by Hyperion Apps LLC and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, service marks, logos, or other brand features.

You retain all rights to your Shopify store data. By using SortLab, you grant us a limited, non-exclusive license to access and process your store data solely to provide the Service as described in these Terms and our Privacy Policy.

8. Data and Privacy

Your use of SortLab is subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes what data we collect, how we use it, and your rights with respect to that data. Data handling obligations under the Privacy Policy survive termination of these Terms.

9. Artificial Intelligence and Machine Learning

We do not use your store data, product data, order history, or customer behavioral data to train, fine-tune, or improve any artificial intelligence or machine learning models — whether proprietary to us or operated by a third party. Your data is used exclusively to provide the SortLab service to your store and for no other purpose.

10. Relationship with Shopify

SortLab is an independent application that integrates with Shopify via the Shopify API. Shopify Inc. is a separate entity and is not a party to these Terms. We are not affiliated with, endorsed by, or sponsored by Shopify. Your use of Shopify is governed by Shopify's own terms of service. We comply with the Shopify Partner Program Agreement.

11. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT GUARANTEE SPECIFIC REVENUE OUTCOMES, CONVERSION RATE IMPROVEMENTS, OR OTHER BUSINESS RESULTS. ACTUAL RESULTS VARY BASED ON YOUR STORE CATALOG, MARKET CONDITIONS, PRICING STRATEGY, AND OTHER FACTORS OUTSIDE OUR CONTROL.

THE SERVICE OPERATES VIA THE SHOPIFY API. WE MAKE NO WARRANTY THAT THE SHOPIFY API WILL CONTINUE TO SUPPORT ANY PARTICULAR FEATURE, SCOPE, OR ENDPOINT. IF SHOPIFY DEPRECATES OR REMOVES API FUNCTIONALITY, CERTAIN FEATURES OF THE SERVICE MAY BE REDUCED OR DISCONTINUED. IN SUCH CASES, WE WILL PROVIDE NOTICE UNDER SECTION 16 BUT SHALL HAVE NO LIABILITY BEYOND THE RIGHTS DESCRIBED THEREIN.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HYPERION APPS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US OR TO PADDLE.COM MARKET LIMITED AS OUR MERCHANT OF RECORD FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Hyperion Apps LLC and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any content or data you provide to us in connection with the Service.

13. Termination

Either party may terminate these Terms at any time. You may terminate by uninstalling the App and cancelling your subscription. We may suspend or terminate your access to the Service if you violate these Terms, if we are required to do so by law, or if we reasonably determine that continued access poses a risk to the security or integrity of the Service or other users.

Upon termination, your right to use the Service ends. We will delete your store data in accordance with our Privacy Policy. Sections 5, 7, 8, 9, 11, 12, 15, and 17 survive termination.

14. Force Majeure

Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, internet outages, third-party service failures, or other events of force majeure. A party seeking to rely on this section must notify the other party as soon as reasonably practicable after the event occurs, or within any shorter period required by applicable law.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.

Before initiating any formal legal proceeding, you agree to contact us at legal@hyperionlab.co and attempt to resolve the dispute informally for at least 30 days. If the dispute is not resolved informally, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted in English. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

To the fullest extent permitted by the law of your jurisdiction, you waive any right to participate in a class action lawsuit or class-wide arbitration. If your jurisdiction does not permit such a waiver, the remainder of this section continues to apply. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property or confidentiality obligations.

16. Changes to These Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email to the store owner address on record and by posting the updated Terms at this URL with a new effective date. Continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

17. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

You may not assign these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms to an affiliate or successor entity in connection with a merger, acquisition, or sale of substantially all of our assets without your consent, provided we give you reasonable notice.

These Terms do not create any third-party beneficiary rights.

These Terms, together with the Privacy Policy and any Data Processing Agreement or addendum executed between the parties, constitute the entire agreement between you and Hyperion Apps LLC regarding the Service and supersede any prior agreements.

18. Contact

For legal or contractual questions, contact us at:

  • Email: legal@hyperionlab.co
  • Mailing address: Hyperion Apps LLC, 1309 Coffeen Avenue STE 19519, Sheridan, Wyoming 82801, USA