Terms of Service

These Terms of Service ("Terms") govern your access to and use of SortLab (the "Service"), operated by Hyperion Apps LLC ("Company", "we", "our", or "us"), a Wyoming Limited Liability Company. Our registered address is 1309 Coffeen Avenue STE 19519, Sheridan, Wyoming 82801, United States.

By installing or using SortLab, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

SortLab is a Shopify application that provides AI-powered product collection sorting, analytics, A/B testing, and related merchandising optimization features for Shopify merchants. The Service is accessed through the Shopify App Store and operates within the Shopify platform.

2. Account and Eligibility

To use SortLab, you must have a valid Shopify store and authorize the App through the Shopify OAuth flow. You represent that you are authorized to enter into these Terms on behalf of your business and that your use of the Service will comply with all applicable laws.

3. Subscription Plans and Payment

SortLab is offered on a freemium subscription model. Paid plans are billed monthly or annually. By subscribing to a paid plan, you authorize recurring charges to your payment method.

• Free Plan: No charge. Includes limited features as described on the pricing page.
• Pro Plan: $19/month (or $15.20/month billed annually). Unlimited collections and advanced features.
• Plus Plan: $49/month (or $39.20/month billed annually). All Pro features plus enterprise capabilities.

Payments are processed by Paddle.com Market Limited ("Paddle"), which acts as Merchant of Record for all transactions. Paddle's terms of service and privacy policy apply to payment processing. All prices are in USD and exclude any applicable taxes, which Paddle will collect where required by law.

Paid plans include a 14-day free trial. You will not be charged until the trial period ends. Cancel anytime during the trial to avoid charges.

4. Cancellation and Refunds

You may cancel your subscription at any time through the SortLab billing page or by contacting us at support@hyperionlab.co. Upon cancellation, your subscription remains active until the end of the current billing period. We do not provide prorated refunds for partial months, except where required by law.

If you believe you were charged in error, contact us within 30 days of the charge for review.

5. Acceptable Use

You agree not to:

• Use the Service to violate any applicable law or regulation
• Attempt to reverse-engineer, decompile, or extract the source code of the Service
• Use automated bots or scrapers to access the Service outside of authorized API access
• Use the Service in a manner that interferes with other merchants' use of Shopify or SortLab
• Circumvent, disable, or otherwise interfere with security features of the Service

6. Intellectual Property

The Service, including all software, algorithms, designs, and content, is owned by Hyperion Apps LLC and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

You retain all rights to your Shopify store data. By using SortLab, you grant us a limited license to access and process your store data solely to provide the Service.

7. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT GUARANTEE SPECIFIC REVENUE OUTCOMES. RESULTS VARY BASED ON STORE CATALOG, MARKET CONDITIONS, AND OTHER FACTORS OUTSIDE OUR CONTROL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYPERION APPS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR REVENUE, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

8. Indemnification

You agree to indemnify and hold harmless Hyperion Apps LLC and its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

9. Termination

We may suspend or terminate your access to the Service at our discretion if you violate these Terms or if we determine that your use poses a risk to other users or to our systems. Upon termination, your right to use the Service ends immediately. We will delete your store data in accordance with our Privacy Policy.

10. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email or through the App. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

11. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any dispute arising from these Terms shall be resolved in the courts of Sheridan County, Wyoming, or through binding arbitration as mutually agreed.

12. Contact

For legal or contractual questions, contact us at:

• Email: legal@hyperionlab.co
• Mailing address: Hyperion Apps LLC, 1309 Coffeen Avenue STE 19519, Sheridan, Wyoming 82801, USA